Join Our Team

A bit about us

You know how it can be really difficult to choose locations for business, because of the sheer complexity of the decision-making process?

Well, what GapMaps does is make it easy to make better location decisions by integrating the latest location data with key demographic, economic and population intel — and allow you to add your own data on one simple-to-use platform.

GapMaps can be found in 23 countries, with more than 500 clients using the platform to drive their location strategies, support marketing plans or understand competitors’ networks and customers. Our in-house location intelligence experts can offer additional help planning your network or supporting and training your in-house team. GapMaps takes the guesswork out of location choices and helps you make decisions with greater confidence.

Customer Success at GapMaps

A unique opportunity with global impact has become available for a Network Planning Manager to join the Customer Success team at GapMaps. As the Network Planning Manager you will bring your customer success skills to help create and execute their network plans. You will also support a diverse portfolio of global clients across multiple industries with their location intelligence needs. You’ll harness the latest data and insights to guide clients in making informed strategic and commercial decisions.

The Role

• Responsibility for managing the relationship of a diverse portfolio of global clients across a range of industries and markets

• Ensure existing clients needs and requests are being met and escalating issues as appropriate

• Advising clients, with the use of the latest data and insights, and assist them with their strategic and commercial decision making

• Researching industry trends and working with the Director Economics and Research to develop new and unique location intel to add value to existing and new clients

• Supporting the Director Market Planning to deliver market planning projects for clients and embedding project insights effectively to ensure clients can execute on them

• Ensure effective and timely communication of client needs to key stakeholders across the business to improve the client experience and drive new sales opportunities

What you’ll love about the role

• Work across diverse markets and industries

• Help clients solve strategic problems and grow their networks with confidence

• Work with the latest in data and location intelligence to drive fresh insights

• Join a smart, passionate team that thrives on achieving outcomes together

You will have

• 3 – 5 years of experience in a relevant network strategy, consulting, market research, or commercial analytics role

• Bachelor’s or Master’s degree in Commerce, Information Technology, Information Systems or a related field.

• Intermediate or Advanced Excel and data modelling skills

• Strong analytical, mathematical, and critical thinking skills

• Clear communicator with strong presentation and report-writing skills

• A proactive mindset with a passion for solving complex problems and delivering client value

You are an exceptional candidate for this role if you

• Are motivated and use a proactive approach to understand clients’ needs

• Have impeccable relationship building skills and experience working with high-touch individuals

• Are passionate about learning and enjoy a fast-paced environment where one day is never the same!

• Can demonstrate autonomous problem-solving skills and the ability to multi-task and not be one-dimensional

• Work collaboratively, have a flexible attitude and thrive in working independently

READY TO JOIN US?

If you’re excited about using data to help businesses grow smarter and faster, we’d love to hear from you. Apply now with your resume and a short cover letter telling us why this role is right for you.