Frequently Asked Questions - GapMaps
Who can use GapMaps?
Retail businesses that need to establish and refine their physical store networks can use the GapMaps platform. Industry-wise, GapMaps is effectively being used by Fast food, restaurants, coffee retail, fuel, fitness, childcare, property and even government organisations.
Developers, property consultants and advisors are also regular users of GapMaps. They’ll access data and insights through the platform as part of a location or network feasibility analysis.
In which countries is the GapMaps platform available?
GapMaps is currently being used in Australia, New Zealand, India, Indonesia, Myanmar, Hong Kong, Taiwan, the Middle East. But geographically, the GapMaps platform can be used for any country with a reasonable level of spatially enabled data is available.
How is GapMaps different from the other mapping platforms?
GapMaps is created by people who understand network planning and use data to make everyday business decisions. Every feature of the GapMaps platform is thoughtfully designed to help businesses make site selection decisions. We have brought all the information for businesses into one sophisticated platform.
GapMaps Data & Security
Where does GapMaps get data from or what are the data sources for GapMaps?
GapMaps works with an ecosystem of reliable and trusted data partners. We source our data from multiple private and government sources. Some of our data partners include:
Various national, state and local governments, Cordell, Uber Media, Roy Morgan, TomTom, Domain, Mapbox, PSMA Australia, Esri, Pacifecon and many industry bodies and associations.
What kind of data can be viewed on the GapMaps platform?
You can view and analyse your competitors, customers and specific retail sectors. You can also view the points of interest or business generators like schools, hospitals, airports, shopping centres and more. With the latest version of GapMaps, you will be able to analyse road and traffic data as well.
Can I upload my business or customer data to the GapMaps platform?
Yes. GapMaps has been designed to integrate all the data into one platform. Our clients can upload their customer location data, customer distribution location data as well as network sales and other data against existing locations. GapMaps can map this data from clients and display it thematically, which is much easier to analyse.
GapMaps Advisory – Consulting Services
Does GapMaps also offer consulting services?
Yes. Our team of network strategists and data experts can offer your business hands-on support through our global consulting service called GapMaps Advisory.
Pricing & Payment Methods
What is the pricing model for the GapMaps platform?
GapMaps charges an annual subscription fee for using the platform.
How much does the GapMaps platform cost?
GapMaps platform doesn’t come with a fixed price tag and that’s because we calculate the annual fees based on the value derived from the platform. For example, an enterprise client with 10,000+ locations will use the GapMaps platform differently from a medium-size business with 10 locations. We’ll be happy to tailor a data and mapping package addresses client needs in terms of insights and budget.
Customer Support & Account Management
Will I get an account manager for my GapMaps account?
Yes. Each GapMaps client is assigned an account manager for training and support purposes.
How many people in my team can use one GapMaps account?
We work with our clients to make sure the relevant team members have the right access to GapMaps. Depending on the business this might be a small group of 1-3 users. In larger enterprises, this number might be unrestricted.
What kind of support will I get with my GapMaps account?
Refunds & Cancellations
How can I cancel my GapMaps account?
You can send an email to your account manager or to firstname.lastname@example.org.
What payment methods do you accept?
We accept direct debit account payments.